Faq and Policy Page

When will I Receive My Package?

Regular Orders:

Will Ship Your Order Via USPS Priority Mail within 1-3 Business Days after you place your order. Our Business Days Exclude Weekends and Holidays. 

USPS Priority Mail takes 2-3 days to Deliver. Please keep in mind delays may happen with mailing services.

You will receive a Tracking Number via Email Once Your Package is Shipped please check your email for all updates.

Please send us an email if you have any questions about shipment to your country at : info@thenaturesoasis.com 

Wholesale Packages/ Sea Moss Starter Packages: 

Sea Moss Starter Packages can take up to 2-3 weeks for delivery. We thank you for your patience while we do our best to ship your package as quickly as possible. 

Do we Require a Signature for Delivery? 

The only Orders that require a signature are Wholesale Orders,Sea Moss Business Packages, and orders over $100.

If You are unavailable on the expected arrival date of your package, You Can Request To Have Your Package Held At Your Local USPS Post Office At www.usps.com 

My Sea Moss arrived warm or in a liquid form is it still good? 

Yes!!! Absolutely, don't worry! Your Sea Moss  is still Good. All you have to do is put it in the Refrigerator and allow it to thicken back to its original state. 

Our Sea Moss gel is Always Made Fresh 💚 and prepared the day of, or the day prior to the shipping date. Our Jars are securely sealed, and Ice Packs are included in each package to keep Items cool during Transit. Please Refrigerate upon arrival. 

If you prefer to make your own Sea Moss from home, we encourage you to purchase our Dry Sea Moss.

What are the signs of Expired Sea Moss?

Expired Sea Moss will have Green or Black Mold, with a slimy texture, and have a strong Foul Odor.

Does Sea Moss have an Side Effects? 

Sea Moss is typically Safe to Consume, However, some Side Effects may Include:

  • Burning or Reddening of the skin
  • Itchy or Irritated Skin
  • Nausea and or Vomiting

Please Consult with a Medical Professional First Before Incorporating Sea Moss Into Your Diet. 

Shipping and Billing Address

We are Not Responsible for any Incomplete or Incorrect Addresses put into our system by a customer.

Please include all Apartment Numbers, Floor, and Suite Numbers to ensure your package is delivered to the correct address.

If you are missing any important Information in your address USPS will not be able to deliver your package. 

Please Double Check All Information To Avoid Any Delays In The Order Process. We Reserve The Right To Refuse Any Suspicious Orders. Some Transactions May Be Held For Further Verification.

 Cancellation Policy

An Email With All Order Information  will be sent to your email after You Complete Your Order.

Customers Will Have Within 24 Hours To Make Any Necessary Changes Before We Begin Processing Their Order. 

During Our Processing Time Customers Won't Be Able To Make Any Changes.  If You Need To Make Any Adjustments Please Contact Us Immediately.

By Purchasing Our Services You Agree, You 100% Understand Our Policy And Will Not File Any Fraudulent Disputes Via PayPal, Credit or Debit Card Institutions.

Refunds Or Exchanges

Unfortunately, Due to the Nature of Our Products We can NOT Offer any Refunds or Exchanges. All Sales Are Final for The Health and Safety of our customers.

Lost/Stolen/Damaged Packages

The Nature's Oasis is NOT Responsible For Any Lost, Stolen, or Damaged Packages. A Tracking Number will be sent to your Email as soon as your package Is Shipped, If you have questions on your package please contact USPS. We Do NOT Replace Any Lost, Stolen, or Damaged Packages.  


Please Note: We Reserve the right to make any necessary changes to our Policy. Please Check Our Policy Page before placing your order, for any updates or changes.